I recently lost my daughter unexpectedly and was faced with the painful process of having to bury my only daughter. I was in shock and unbearable grief, and had no idea what I was doing. The funeral director that handled my daughter's service was Tina. She was very comforting and helped me (basically "held my hand") through the entire process, as I was a mess. She was very professional, and my daughter's services turned out beautiful. Also, Joe Gonzales was very helpful and compassionate in giving me all the options on choosing her place of rest and marker/headstone. I would highly recommend them for your loved ones.
To top everything off: ON THE DAY/TIME OF MY MOTHER'S FUNERAL... our group was driving to the back from our meeting point in the front parking lot, and they had ANOTHER FUNERAL PROCESSION leaving AT THE SAME TIME!!! Mind you, this was within 10 minutes of our official start time on a MONDAY! When we called to complain, verbatim: "Well, you were driving back after 12, and it's now 12:10." Wow. No one out there to ensure we drove around the opposite side? No one to make sure nothing like this EVER happens? Screw you guys. Seriously. I've never, ever, ever experienced that level of unprofessionalism, and during THIS time in our lives? DO NOT USE THESE PEOPLE.
Oh, and of all the locations in the area, they are quite easily the most expensive.
I want to say my experience with this Business was wonderful... I had my 9 month old son funeral service here. The presentation was nice the way they greeted me at the door, was very professional and nice. The customer service was so 100% great. The funeral director Elizabeth was so nice, Jessica was greatly appreciated for helping us plan the service, and the attendant as well but I can't think of her name. My son looks very presentable Elizabeth did a great job. I appreciate her kindness and her service she provided to my whole family... Mr. Foster was very professional and kind about my situation and even made time for us in emergency situation because I family from out of town
Unprofessional is the least of my complaints. Obviously, burying a loved one is a terrible thing, and funeral homes and cemetery staff must always be focused on putting their best foot forward and with the highest degree of professionalism and tact. Despite my grief, I was still trying to give them the benefit of the doubt. It's been 5 day since I provided management with the opportunity to reach out, so I'm posting this now.
Too bad there is not an option for zero stars. I normally don’t do these kind of reviews, but if I can help others during a difficult time, I will! Our first born infant son passed away on 9/11/17. Not knowing the funeral process, we reached out to them. They told us call the hospital to release our to them in order to get an appointment and they would call us back to set up the appointment. We just wanted to have a consultation. Being a naive and grieving mother I released my son to them. Never received a phone call back, finally we decided to go by there to get some assistance. Their facilities were flooded out, which was never mentioned to me. They would not be able to have the services there and would be an extended wait time, my baby had already been picked up from the hospital to an unknown location to us and still no appointment to talk about a service and finances. At that point I was not only heartbroken but livid at this horrific situation. I quickly called James Crowder Funeral home. They were very professional and I had an appointment the very next day. They even wrote off the cost of having him transferred to them ($1200) because of the situation forest Park east put us in. They are cost effective, kind, and the service they rendered was impeccable. We were able to lay our baby to rest right away on 9/15/17, it was beautiful and everything our son deserved. Please do not use forest east park, I feel they took advantage of a young grieving couple, it’s unforgiving and made a terrible time in our lives worse. Lesson to be learned, never release your loved one to any funeral home until you have a consult with them to discuss financial cost and service arrangements.
Forest Park East in Webster is one of the most professional and compassionate companies that I have dealt with. The funeral director Jessica was top notch. The entire service was beautiful and went as smoothly as I could have imagined. The chapel is very nice, and the sound system top notch.
FYI, at every step, multiple staff kept using "we're still suffering from the flooding after Harvey" for every single little thing that happened...Sorry, but you not being prepared, constantly giving us attitude, and straight rudeness, not communicating, AND trying to rip us off has nothing to do with any flooding damage you're still fixing/dealing with from TWO & A HALF MONTHS AGO. We were all affected, and most of us have put processes in place, and communicate these processes POLITELY to our own customers.
To start, I had the funeral home I was working with reach out to arrange a Sunday burial. Yes, I understood it would cost more, and yes, I was willing to work with them on times. They told the Funeral Director I would not only be forced to pay the additional $1100 fee for a Sunday (an understood additional Sunday fee), but if I REALLY wanted that particular Sunday (they claimed to have availability regardless), I'd also have to pay an ADDITIONAL $1600 on top of the $1100 for a particular type of burial they referred to as "the wilbur way." Mind you, I've been told by multiple people in the industry to NOT use them (due to these types of reasons), but what do you do when your mother's final wishes were to be buried here??? Without going into all the details, there were multiple delays, and unprofessional bumps along the way over the next 3 days that blew away not only myself, but my entire family who were present as well.
Forest Park East Cemetery is a US Cemetery based in Webster, Texas. Forest Park East Cemetery is located at 21620 Gulf Fwy, Webster, TX 77598, USA.
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